References - Mail Surveys

Books:

Dillman, D. A. (1978). Mail and telephone surveys. New York: John Wiley & Sons.

Lockhard, D. C. (1984). Making effective use of mailed questionnaires. New Directions for Program Evaluation, Number 21. San Francisco, CA: Jossey-Bass.

Mangione, T. W. (1995). Mail surveys: Improving the quality. Applied Social Research Methods Series, Volume 40. Thousand Oaks, CA: Sage Publications.

Sudman, S. & Bradburn, N. M. (1989). Polls and surveys: Understanding what they tell us. San Francisco, CA: Jossey-Bass.

Other Publications:

Dillman, D. A. (1983). Mail and other self-administered questionnaires. In Handbook for Survey Research, (pp. 359-377). New York: Academic Press.

Dillman D. A. (1991). The design and administration of mail surveys. Annual Review of Sociology, 17:225-49.

Fox, R. J., Crask, M. R, & Kim J. (1988). Mail Survey response rate: A meta-analysis of selected techniques for inducing response. Public Opinion Quarterly, 52:467-491.

Heberlein, T. A., & Baumgartner, R. (1978). Factors affecting response rates to mailed questionnaires: A quantitative analysis of the published literature. American Sociological Review, 43:447-462.

Jenkins C. R. &. Dillman, D. A. (1997). Towards a theory of self-adminstered questionnaire design). In Survey Measurement and Process Quality, (pp. 165-196). New York: John Wiley & Sons.

Yammarino, F. J., Skinner, S. J. &. Childers T. L) (1991). Understanding mail survey response behavior: A meta-analysis. Public Opinion Quarterly, 55:613-639.